MELISSA GRACE M. SOÓS


Objective


  • To provide private/online lessons to students to improve their reading, writing and speaking skills in the English Language with a high degree of dedication, flexibility, patience and hard work which are relevant to students’ learning development.

Summary of Qualifications


  • Leadership, decision maker, problem solver, excellent communication skill to deliver and present learning effectively.
  • Able to inspire, comfort and build self-esteem to fulfill the student's potential for intellectual, emotional, physical and social growth by providing them the prepared lesson plans which are modified depending on their different learning style.
  • Observe secrecy and confidentiality of operations.
  • Technical Skills: Computer literate including knowledge of basic hardware troubleshooting, software installations and the internet.

Work Experiences


    English Language Teacher (Part-time)
    Self-employed ( Skype)
    Iža - Komárno Area, Slovakia
    April 2014 to present
    ProAmericana Language School (Part-time)
    Kománo, Slovakia (Personal meeting/Skype)
    January 2013 - March 2014
    Chantal Language School (Part-time)
    Kománo, Slovakia
    March 2013 - December 2013
    Private Tutor (Full-Time)
    Self-employed
    Manaoag, Pangasinan, Philippines
    August 2010 - October 2012

      Duties and Responsibilities

    • Created a classroom atmosphere where teacher-student relationship is evident: established and reinforced standards of behavior.
    • Established and Implemented lessons in all major and minor academics including computer applications.
    • Prepared resource materials, supported learning activities to enhance students’ performance.
    • Combined instruction with demonstration, assigned and graded homework, prepared tests to assess students’ knowledge.
    • Monitored and communicated to parents about students’ progress.
    Technical Support Representative
    Telus (Samsung Electronics in America)
    Taguig, Philippines
    December 2009 - July 2010

      Duties and Responsibilities

    • Accepted incoming calls of customers in all states of America for technical support in DVD, mp3, home theater and alike.
    • Answered customers’ inquiries, provides troubleshooting procedures, repair and delivery schedules.
    • Maintained the average handling time and quality of calls.
    Call Center Agent
    RMH Telecommunication Services/ NCO
    Quezon City, Philippines
    Apr 9, 2007 - July 22, 2007

      Duties and Responsibilities

    • Handled outgoing and incoming calls.
    • Answered customers’ inquiries, orders and deliveries.
    • Promoted products and services.
    • Achieved the daily sales quota, and increase sales.

Education


    Bachelor of Science in Computer Engineering
    Lyceum Northwestern University
    Dagupan City, Philippines
    2000 - 2004
    Manaoag National High School
    Manaoag, Pangasinan, Philippines
    1994 - 1998
    Holy Rosary Academy
    Manaoag, Pangasinan, Philippines
    1987 - 1994

Appreciation Courses on


    Finishing Course for Call Center Agents
    Trilink Development and Training Corp.
    Proj. 4, Quezon City, Philippines
    Feb19, 2007 - March 3,2007