MELISSA GRACE M. SOÓS
Objective
- To provide private/online lessons to students to improve their reading, writing and speaking skills in the English Language with a high degree of dedication, flexibility, patience and hard work which are relevant to students’ learning development.
Summary of Qualifications
- Leadership, decision maker, problem solver, excellent communication skill to deliver and present learning effectively.
- Able to inspire, comfort and build self-esteem to fulfill the student's potential for intellectual, emotional, physical and social growth by providing them the prepared lesson plans which are modified depending on their different learning style.
- Observe secrecy and confidentiality of operations.
- Technical Skills: Computer literate including knowledge of basic hardware troubleshooting, software installations and the internet.
Work Experiences
- Created a classroom atmosphere where teacher-student relationship is evident: established and reinforced standards of behavior.
- Established and Implemented lessons in all major and minor academics including computer applications.
- Prepared resource materials, supported learning activities to enhance students’ performance.
- Combined instruction with demonstration, assigned and graded homework, prepared tests to assess students’ knowledge.
- Monitored and communicated to parents about students’ progress.
- Accepted incoming calls of customers in all states of America for technical support in DVD, mp3, home theater and alike.
- Answered customers’ inquiries, provides troubleshooting procedures, repair and delivery schedules.
- Maintained the average handling time and quality of calls.
- Handled outgoing and incoming calls.
- Answered customers’ inquiries, orders and deliveries.
- Promoted products and services.
- Achieved the daily sales quota, and increase sales.
English Language Teacher (Part-time)
Self-employed ( Skype)
Iža - Komárno Area, Slovakia
Self-employed ( Skype)
Iža - Komárno Area, Slovakia
April 2014 to present
ProAmericana Language School (Part-time)
Kománo, Slovakia (Personal meeting/Skype)
Kománo, Slovakia (Personal meeting/Skype)
January 2013 - March 2014
Chantal Language School (Part-time)
Kománo, Slovakia
Kománo, Slovakia
March 2013 - December 2013
Private Tutor (Full-Time)
Self-employed
Manaoag, Pangasinan, Philippines
Self-employed
Manaoag, Pangasinan, Philippines
August 2010 - October 2012
Duties and Responsibilities
Technical Support Representative
Telus (Samsung Electronics in America)
Taguig, Philippines
Telus (Samsung Electronics in America)
Taguig, Philippines
December 2009 - July 2010
Duties and Responsibilities
Call Center Agent
RMH Telecommunication Services/ NCO
Quezon City, Philippines
RMH Telecommunication Services/ NCO
Quezon City, Philippines
Apr 9, 2007 - July 22, 2007
Duties and Responsibilities
Education
Bachelor of Science in Computer Engineering
Lyceum Northwestern University
Dagupan City, Philippines
Lyceum Northwestern University
Dagupan City, Philippines
2000 - 2004
Manaoag National High School
Manaoag, Pangasinan, Philippines
Manaoag, Pangasinan, Philippines
1994 - 1998
Holy Rosary Academy
Manaoag, Pangasinan, Philippines
Manaoag, Pangasinan, Philippines
1987 - 1994
Appreciation Courses on
Finishing Course for Call Center Agents
Trilink Development and Training Corp.
Proj. 4, Quezon City, Philippines
Trilink Development and Training Corp.
Proj. 4, Quezon City, Philippines
Feb19, 2007 - March 3,2007